Welcome & Introduction
Thank you for choosing to volunteer with Steps Together. You are about to make a real difference in someone's life — and we're so glad you're here.
About One Step Counselling and Therapies C.I.C.
One Step Counselling and Therapies C.I.C. is a community interest company based in Neath, dedicated to improving mental health and wellbeing across Neath Port Talbot. We provide accessible counselling services, community wellbeing projects, and volunteer-led programmes that bring people together.
Our approach is warm, human, and non-clinical. We believe in the power of genuine connection — and that's exactly what Steps Together is all about.
About Steps Together: Befriending Neath Port Talbot
Steps Together is a volunteer-led befriending service designed to reduce loneliness and isolation among older people (primarily aged 60+) across Neath, Briton Ferry, Glynneath and surrounding communities.
The project recruits, trains and supports 30 new volunteers to provide regular companionship through:
- Home visits for those who are housebound or isolated
- Telephone and video befriending for those preferring remote support
- Community meet-ups at our Neath hub and local cafés to foster connection
Many of the people you'll visit have been referred through social prescribers, GP practices, housing associations, and partner community organisations. They may be experiencing social isolation, bereavement, or limited mobility.
Our Aims
Our Values
Everything we do is guided by these values:
- Warm, human, and non-clinical — we are friends who want to help
- Respectful and inclusive — everyone deserves connection regardless of background
- Safe and supported — we take safeguarding and wellbeing seriously
- Community-driven — we believe in the power of local people helping each other
"You don't need to be a professional to make someone's day brighter. You just need to care."