Contact Details & Escalation Pathways

Keep this page accessible at all times. Save key numbers in your phone before your first visit.

In an Emergency

If someone is in immediate danger, call 999 first. Then contact your Safeguarding Lead.

Volunteer Coordinator / Safeguarding Lead

Emma-Jane Lovell

First point of contact for all concerns

One Step Office

Emergency Services

Immediate risk to life

NHS Non-Emergency

Urgent medical advice

NPT Adult Safeguarding

Neath Port Talbot Council

Office hours

Out of Hours Emergency Duty Team

Evenings, weekends, bank holidays

Samaritans

24/7 emotional support — free to call

C.A.L.L. Mental Health Helpline (Wales)

24/7 — or text "Help" to 81066

Police Non-Emergency

Non-urgent police matters

Follow this pathway when you have a concern:

You notice something concerning

Record what you saw/heard (facts only)

Contact Safeguarding Lead: Emma-Jane — 07861 210632

Emma-Jane assesses and escalates if needed

If immediate danger → Call 999 FIRST