"What If" Scenarios
Real situations can be unpredictable. This section gives you practical guidance for common situations you might face. If in doubt, always contact your coordinator.
What if the person doesn't answer the door?
Wait a reasonable time and try knocking again. Try calling their phone if you have permission. If there is no response and you are concerned for their safety, contact your coordinator Emma-Jane immediately. If you believe they are in immediate danger (e.g. you can hear distress, smell gas), call 999. Never force entry yourself.
What if they disclose abuse?
Listen calmly and let them speak. Do not ask leading questions or investigate. Reassure them that telling you was the right thing to do. Record what they said using their own words, and report to your Safeguarding Lead (Emma-Jane Lovell — 07861 210632) immediately. Do not promise to keep it a secret — explain you need to tell someone who can help.
What if they become dependent on you?
This can happen when someone is lonely. Gently reinforce the boundaries of your role. Encourage them to engage with other activities and people. Speak to your coordinator if you feel the person is becoming overly reliant on you — they can help adjust the support plan.
What if they ask for money?
Politely but firmly decline. Explain that you are not able to help financially as part of your role. If they appear to be in financial difficulty, inform your coordinator who can signpost them to appropriate support services such as Citizens Advice or local welfare assistance.
What if you feel unsafe?
Your safety comes first — always. If you feel uncomfortable or threatened at any point, leave the situation calmly. You do not need to explain yourself in the moment. Once safe, contact your coordinator immediately. If you are in immediate danger, call 999. We will never ask you to remain in a situation where you feel at risk.
What if they cancel repeatedly?
Some cancellations are normal, but a pattern may indicate something else — low mood, declining health, or a change in circumstances. Let your coordinator know so they can check in with the person separately. Don't take it personally.
What if they die or become seriously ill?
This can be deeply upsetting. If you arrive at a visit and discover the person has died or is seriously ill, call 999 immediately. Then contact your coordinator as soon as you are able. We will provide you with full support, including a debrief and access to emotional support. Please don't try to process this alone.
What if they say something racist, offensive, or inappropriate?
You don't need to agree or argue. Calmly redirect the conversation. If the behaviour is persistent or makes you uncomfortable, speak to your coordinator. Everyone deserves respect, including you.
What if they offer to change their will or leave you something?
Firmly but kindly decline and explain this is not something you can accept. Report it to your coordinator straight away. This protects both you and the person.
What if a family member asks you to do something outside your role?
Politely explain what your role involves and what it doesn't. Refer them to your coordinator if they need additional support arranged. You should never feel pressured to do tasks outside your remit.